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Business Management Information
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How to Create an Operations Manual An operations manual can act as a tool for training employees and empowers them to your business running smoothly when you are out of the office. Though it may seem like a lot of work, the effort put into your operations manual can save you money that could otherwise be wasted on mishandled procedures and employee training time. Making Meetings Work We have all attended meetings that were boring, mindless and profoundly ineffective. Meetings don't have to be a waste of time. Rather, they can be productive if the leader or chairperson practices these five strategies and gets down to the business of running the meeting instead of being run by it. People will then leave the meeting with smiles, not frowns on their faces. Managers Who Spend PR $$ Wisely If you are a department, division or subsidiary manager, your budget is a precious possession whether you work for a business, a non-profit or an association. So why stand by while your public relations team spends too much time and treasure on tactics like press releases, column mentions and brochures? Especially when you could be using an aggressive PR blueprint to persuade your most important outside audiences to your way of thinking, then move them to take actions that lead to your success? The DNA of Motivation It really is about motivation. After all, what impels someone to climb a mountain, or go to college, or save for a car, or learn a new language or anything of a thousand things? What is it that moves someone to action from a position of comfortable stasis? The answer is motivation. Motivation is the process of stimulating you to action. It takes a need, desire or some other impulse and incites a response. Motivation is the high-octane fuel of success and, as such, it's vital that individuals and teams capitalize on its power. Often motivation seems to occur spontaneously -- the result of apparently random events. But random motivation isn't the stuff of greatness - to say the least of profitability, innovation and success. It's imperative that team makers and leaders cultivate and nurture motivation throughout the life of a project. Fortunately, motivation is relatively easy to create. In fact, it can be reduced to a formula: M = (D+ A)U. That is, motivation equals dissonance plus accountability, multiplied by urgency. This is the DNA of motivation. It's the essence of what will fire individual imagination and resiliently drive action. Contained within this simple formula are the seeds of phenomenal success. Protect Your Computer System with a Comprehensive Security Policy The most difficult part of creating a Security Policy for your business is determining what, exactly, to include in it. Never heard of a Security Policy before? You're not alone. But whether you are the only employee in your company or you have a small staff working for you, you need to learn what a Security Policy is, and then you need to create one. Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business This article relates to the organizational structure competency, commonly evaluated in employee satisfaction surveys. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. A healthy organizational structure is one that arranges the activities of the enterprise in such a way that they contribute to the goals of the organization. Specifically, this competency looks to see if your employees clearly understand who they report to, as well as measure their sense of accountability to the organization. Evaluating this competency can be especially useful if your organization has recently experienced an organizational restructuring or might be considering one in the future. Building the Trust in Your Employees - 12 Easy Tips In Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!). Turning a Negative Employee Into a Positive Asset Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forced upon him by another department and now we had to deal with her. I listened and filed his comments. Knowledge Management - Lessons Learned and How To Identify Them Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes, yet a lesson can only be applied if it has been successfully identified, and captured first. Even in "learning organisations" who profess to be good at knowledge management and knowledge sharing, the process for identifying lessons learned can lacks rigour or depth. All too often, lessons end up as "motherhood and apple pie" statements, and end up in reports on shelves gathering dust (or its electronic equivalent). Indiscretion Can Kill Your Business The quickest way to cancel out all the thought, work, energy, time and expense you've poured into promoting your business is with indiscretions. I'm not talking about giving your clients' confidential materials to their competitors, though that certainly will kill your business I'm talking about the indiscretions that leak out of your mouth, such as: New Leadership For A New War Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. You only have to look to history to understand that when people needed to accomplish great things, whether in war or peace, great leaders had to rise to the occasion. Manage Your Time - Save Your Business. If you work from home, chances are you already know that you're really pulling "double duty". You probably work on your business while doing the laundry, corralling the kids, or fixing dinner... and let's not forget all the phone calls from family and friends expecting you to run errands or just "go out" for an afternoon of fun. Employee Motivation: Make Everyone A Cheerleader For Your Company Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the "it's just a job" employee into one that is powered up and willing to give their best every day. Training and ROI (Return On Investment) Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure? Shrinkage Control What has been your store's shrinkage experience for the last two years? What will it be this year? If it has not been as good as it should have been, now is the time to analyze the possible causes and take steps to keep shrinkage in line this year. Help for the Meeting-Weary Manager Most of us have found ourselves working on a team at one time or another. That means we have been asked to attend, and even participate, in lots of meetings. Unfortunately, few of us found these meetings to be particularly effective. Many in fact are a complete waste of valuable time and resources. The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution Is building your own inventory management solution really your best bet? Measuring Creativity, DIY style Creativity measurement is often required in order to benchmark existing competencies, monitor improvement, increase output and generally provide tangible and useable processes and structures for clients. 5 Steps to Continuous Process Improvement Part One of Creating Well-Defined Processes Series How to do SWOT Analysis for your Business SWOT analysis is needed for all business to understand how to improve their business.
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